Frequently asked question

By default, the last used shipping address will be saved into to your account (if you choose to create one). When you are checking out your order, the default shipping address will be displayed and you have the option to amend it if you need to or add any additional addresses.

You should expect to receive your orders within two (2) working days upon order confirmation depending on the volume of orders received. If you experience delays in receiving your order, contact us immediately and we will help to confirm the status of your order.

All of your orders are sent via our local courier.

At the moment, we only accept Cash on Delivery (COD) and  Credit/Debit cards payments.

We take such matters very seriously and will look into individual cases thoroughly. Any damaged item should not be thrown away before taking photo proof and emailing the photo of the affected item and your D.O (Delivery Order) to us at info@treks.com (if applicable).

In the event of damaged items received, we will require photo proof of the affected samples and your D.O (Delivery Order) in order for us to investigate and review before a decision is made to re-send the item to you at no cost, subject to availability. In light of this, any item that falls into this category should not be thrown away before taking photo proof and emailing the photo to us at  info@treks.com

 

The warranty on products sold at our store (if applicable) follow the warranty rules of the original supplier of that product. For warranty purposes, Treks can provide you with the supplier for the item in question.

Yes, you can cancel your order before our customer service team contacts you to confirm the delivery.

You can cancel by contacting us through the contact us page or by sending us an email at info@treks.com and mentioning your order reference number.

 

Yes, we have an option for you! You can order all your products online and choose to pick up your order from our store in Amman.

All you have to do is simply choose "Pickup From Store" option when you checkout.